Return & Exchange Policy

At ANA, we want you to shop with confidence. For orders placed within India, eligible products can be returned or exchanged within 7 days of delivery. If you’re not satisfied with your purchase, you can easily raise a return or exchange request using any of the methods outlined below.

Eligibility

• Products must be unused, unworn, unwashed and unaltered, with original tags and packaging intact.

• Hijabs and Namaz Makhna are eligible for both return and exchange, subject to the applicable terms.

• Standard Abayas and Dresses categories are eligible for size exchange only. Returns are not accepted.

• Personalised/customised Abayas, Dresses, Co-ords, Name-Customised Namaz Makhna, Personalised Bridal Dupattas and Prayer Dresses are not eligible for return or exchange.

• Accessories, except Niqab, are not eligible for return or exchange.

• Special Sale/Deal of the Day products are non-returnable and non-exchangeable.

• Products purchased through marketplaces, partner stores or other platforms are subject to their respective return policies.

 Each item is eligible for only one return/exchange. anapparels.com retains the authority to decline a return if the item does not conform to its Return Policy criteria 

Return & Exchange Window

A return or exchange request must be raised within 7 days from the date of delivery. If a returned product does not meet our Return Policy criteria, the return and refund may be rejected. 

How to Request a Return or Exchange

• Raise your request through My Account → Orders → Select Order → Return/Exchange and follow the instructions.

• Once submitted, your request will be reviewed and processed based on our eligibility criteria.

Reverse Pickup

Reverse pickup is available for eligible pincodes, with a ₹100 reverse shipping fee per order, irrespective of the number of items being returned. Pickup is attempted within 2–4 business days, with a maximum of two attempts. Once picked up, the return may take 5–7 days to reach us. If pickup fails after two attempts, the customer must ship the product back to us.

Once received, the product will undergo a quality check. If the product does not meet the return eligibility criteria, the return/refund/exchange request may be rejected, and the product will be shipped back to the customer. Refunds or exchanges will be processed only after approval. Approved returns will be notified via email, and refunds will be processed within 7–12 working days.

Refund

For eligible returns, refunds are processed as per the payment method used and applicable return policy. For any concerns regarding refund timelines or eligibility, please contact our Customer Care team. 

• Prepaid Orders: Refunds are credited to the original payment method and typically take 7–12 working days. The actual timeline depends on the issuing bank/payment provider.

• COD Orders: Refunds are issued as an E-Gift Card, valid for 1 year from the date of issuance.
  

Exchange

Eligible products can be exchanged within 7 days of delivery, subject to product availability. 

• Higher-Value Exchange: The price difference will be payable by the customer.

• Lower-Value Exchange: The difference will be issued as a Gift Card.

• Size Issues: If you face a size issue with an eligible product, you may
  request an exchange for another available size.
  

Damaged or Defective Products

If you receive a damaged or defective product, please contact Customer Care within 24 hours of delivery. For transit damage, an unboxing video is required. The product will be inspected before an appropriate resolution is provided.

Products damaged due to improper washing, handling, or failure to follow care instructions are not eligible for return, exchange, or refund.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation is no longer possible.

Can’t find what you are looking for?
Contact us: support@anapparels.com